Vacation rental owners; what renters expect from you and the property manager

If you hire a professional property manager for your vacation rental, there are certain standard things you should expect. Since they represent you, they will be the ones dealing with your renters. Most vacation renters have information on the kind of interaction they should expect from you or the property manager and the service they should receive.  The level of service received should not be limited; they expect the same kind of services given at professional/quality hotels.

The arrival and check in

Your renters will obviously expect to know the location of the vacation rental and where they are headed to. Your management should provide the check in and confirmation information to the renters. It should include the detailed information and direction of your office and location of the vacation rental.  You should also include the contact so they can get in touch with the property manager or anyone else in the office if they get lost. When they arrive, you should provide a professional office and staff to great them and show them around. Provide all the needed check in details including the paperwork.

The cleanliness of the rental

The renters will expect the home to be sanitary and clean. If you are running your own managed vacation rental, they will expect the same level of cleanliness as one run by a property manager but they may not be as strict.  Your home may be a little dusty and the windows a little blurry but those are not grounds for rejection. Renters who are looking for high end property will expect the most cleanliness. They therefore expect the property manager to employ professionals to keep the home clean and pay attention to all the details.

A well stocked home

One of the main reason travellers will choose vacation rental property instead of a hotel is the full stocked kitchen.  The renter may let you slide if you do not have all matching utensil and silverware. If your home is under property management, it is their work to ensure the rental has a well stocked kitchen to please the guests. A clean and well stocked kitchen is perfect for the renters to cook and have their meals in.  They also expect kitchen conveniences and appliances that a home should have. So make sure the kitchen has a blender, coffeemaker, microwave, toaster and plenty of utensils.


Vacation renters expect to walk into a well stocked home. in addition to the kitchen and the bathrooms, people want to have access to simple but necessary things like blow dryers, iron and ironing board,  trash bags, brooms and other items. Make the home as self contained and homey as you possibly can.

Help and departure

Vacation renters are just like hotel guests. They expect the management to treat them with respect and offer their services all day and night. For instance, they may need tips on local attractions or hotel recommendations; It is your job to take care of the renters needs until they leave the home.  The departure should be as smooth as the check in. Be friendly, professional and fast when dealing with the paperwork and other items.